✅ Return & Refund Policy
At Apex Scrubs Egypt, your satisfaction is our priority. If you’re not happy with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order if:
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The item is unused, unworn, unwashed, and in its original condition.
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All tags and original packaging are intact.
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You provide proof of purchase (invoice or order confirmation).
2. Non-Returnable Items
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Used, washed, or damaged items.
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Clearance or final sale items.
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Under scrubs or intimate wear.
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Custom-embroidered uniforms.
3. How to Return
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Contact us at [[email protected]] or WhatsApp us at [Insert Number].
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Provide your order number and reason for return.
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We’ll send you the return instructions and address.
Customers are responsible for return shipping costs, unless the return is due to our error (wrong or defective item).
4. Refunds
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Once your return is inspected and approved, we’ll issue a refund to your original payment method within 5–7 working days.
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Shipping costs are non-refundable.
5. Exchanges
Want to change size or color? Contact us to arrange an exchange, based on item availability.